Frequently Asked Questions
A borescope (aka endoscope) is an optical instrument designed to assist visual inspection of narrow, difficult-to-reach spaces, consisting of a rigid or flexible tube with an eyepiece or display on one end, an objective lens or camera on the other, linked together by an optical or electrical system in between.
Borescopes are typically used to inspect environments where the human eye cannot access or may be unsafe. Industrial borescopes are used in a variety of markets which include Aviation Manufacturing, Aviation Maintenance, Automotive, Metal Casting, Power Generation, Metal Machining, Security, Precision Shooting, Home Renovation, Plumbing and A/C Check Out, and more.
There are various types of borescopes to choose from depending on your inspection requirements. Here are some factors for you to choose the right endoscope:
Battery Life Probe
You can also read our blog How to Choose a Borescope Camera to learn more, where has a detailed introduction.
Borescopes and endoscopes are both types of inspection cameras. If you're on the lookout for a new borescope or endoscope, you may have come across the other term in your search. While the two instruments have similar names and appearances, they have distinctly different applications.
It's vital to know the difference between these two useful devices before making a purchase. The wrong instrument may not suit your business's needs. So, let's discuss the key differences between borescopes and endoscopes, and explain which option you should choose depending on your intended use.
Introduction to borescopes
A borescope is a specialised device used to gain a clear internal view of narrow, hard-to-reach spaces. Otherwise inaccessible, small, and poorly lit places become easy to see with a borescope.
Modern borescopes feature high-definition cameras, allowing users to view these hard-to-reach spaces clearly and in full detail. Borescopes also have built-in lights, illuminating dark areas.
Introduction to endoscopes
An endoscope is a type of borescope. One way to think about the two devices is to remember that all endoscopes are borescopes, but not all borescopes are endoscopes!
Endoscopes are more precise and refined when compared to traditional borescopes. While the two devices perform similar tasks, endoscopes are typically used in higher risk areas with little room for error.
Physically, endoscopes feature a tiny camera attached to a flexible, long cable. By manipulating the cable, users can move the camera around within incredibly tight spaces.
Like borescopes, endoscopes also feature a built-in LED light, which will illuminate the area without blinding the camera.
Workers within a range of industries will use borescopes to observe a variety of objects internally.
For example, if you run a car repair shop, your mechanics will rely on borescopes to inspect the internal workings of cylinder heads, engines, and other hard-to-access spaces within a vehicle. If you work in any of the following industries, you’ll likely make good use of borescopes:
* Law enforcement
Plumbers will use borescopes to locate blockages within pipes without needing to access their inner workings physically. A high-quality borescope will provide the plumber with a full, 120-degree view of the inside of the pipe.
Compared with endoscopes, borescopes:
* Are more affordable
* Offer a wider field of view
* Have better lighting capabilities
While borescopes are generally used to inspect mechanical objects, endoscopes are more often used to examine living specimens. Compared with borescopes, endoscopes offer:
* Greater maneuverability
* A higher level of detail
* A smaller diameter
Doctors commonly use endoscopes to perform endoscopies, where they can observe a person’s digestive tract by inserting the device through their mouth. Doctors also use endoscopes to perform colonoscopies. At 90 degrees, an endoscope’s field of view is much narrower than a borescope’s. Because endoscopes are medical-grade equipment, they are also significantly more expensive.
In short, an endoscope is a type of borescope. While borescopes are mostly used to inspect mechanical objects, endoscopes are better suited to examine a living body. If you work in an industry such as plumbing or mechanics, where you’ll need to inspect pipes or mechanical objects, borescopes are the better choice.
Yes, all of our products are certified and have the appropriate markings.
No, the USB endoscopes are compatible with smart phone with Android 5.0+ system, and your phone should support OTG and UVC function.
No, the USB endoscope is compatible with Android phones, Windows and MacBook.
The USB endoscope supports USB 2.0.
a. Unable to connect the WiFi
We recommend you to reset or try to connect again in 15 seconds at airplane mode. Pay attention to the blue light whether it flashes or stays on.
b. Already connected to the WiFi
Please make sure the USB port is plugged in tightly. If it is still no display in the App, feel free to contact us for troubleshooting.
Open the App 'Depstech-view', you can share the images after entering the App album. If the storage permission is on, you can view the images in the mobile phone album and download.
Please turn the dial and adjust the light to the maximum before use.
The battery is customized for our endoscope, it is not recommended to replace by yourself.
It depends on the product model. The most commonly used video resolution in our endoscope is FHD 1920x1080, at 25fps (frames per second).
Insert the card pin into the reset hole at the bottom of the endoscope while turning on, press it until the indicator light flashes.
Yes, it is normal. There are built-in LEDs and chips in the probe, it may get a little warm when you are using them. The temperature is safe and will not exceed 60°C (140°F).
Yes, but we don't recommend it.
Wireless endoscope camera works with WiFi connection only, but not Bluetooth.
Generally, full charge an endoscope takes about 2.5~3 hours. It may vary depending on the size of the battery and the speed of the charging point.
The red light flashes during charging, and get solid after a full charge.
Long press the 'OK' button to enter the album playback > Connect the PC via the original cable > Enter the menu > Drop down the menu to 'Data connection' > Select 'Disk read' mode (Please make sure the storage card is inserted before taking the video)
It means you can format the storage card on DS500 endoscope.
Please contact us for troubleshooting. Don't forget to provide your order number, images or videos proving the issues.
Currently we have endoscopes with cable lengths from 1.5m to 15m. You can select the length you need via the tag on product collection.
The best focal distance is around 7cm (2.75in).
Order & Package
To view your order status, log into your account and go "My account", in which you will see all the previous order information under "Order History" tab. Click the order number, where you will see the details of corresponding order. (Log in > My account > Order History > Order Number)
No, once the order has been processed & shipping out, you cannot cancel your order.
It depends on the order status. For unshipped product, you can exchange it into a new one and pay the price difference if there is. For shipped product, we do not support exchange.
If the product isn't shipped, please contact us at email@example.com immediately. We'll help you to cancel the order or exchange a new item.
If the product is shipped, please return the product with original package. Once the returned item arrives back in our warehouse for inspection, the refund process will begin. (Note: The original shipping fee will be deducted on refund)
If you've confirmed the address is correct, the most probable reason is the product(s) you are ordering is(are) not available in your country.
Please refer to the information below, select the corresponding model and try again.
Ship to the United States: https://depstech.com/collections/all
Ship to the United Kingdom: https://depstech.com/collections/for-united-kingdom
Ship to Canada: https://depstech.com/collections/for-canada
Ship to Europe: https://depstech.com/collections/for-europe
Yes, our selling price is tax included. You don't need to pay extra tax fee or customs fee. (Wholesale order may vary)
We suggest you try to resolve any issue with the carrier directly. If all else fails, please contact our support team at firstname.lastname@example.org for assistance.
Please contact us with photo of the product you received at email@example.com.
If you noticed that your parcel is damaged when you sign for it, please request the courier to make an abnormal remark on the shipping label. Keep the original packaging and contact us along with the photos of damaged parcel.
Coupon & Payment
We offer Visa, Mastercard, Amex, PayPal, Apple Pay & Google Pay.
To acquire our coupon code, feel free to subscribe to our newsletter, in which you will receive regular coupon & discount promotion information regard to our products & services.
To redeem our coupon, feel free to apply at the checkout page.
Unfortunately, we only allow one coupon at a time.
We suggest you to keep the coupon code for next purchase. If there is a valid period of the code you have, please contact us and we'll refund you the discount amount.
Shipping & Delivery
Yes, we offer free standard shipping on US mainland orders over $39. Free shipping reflected at checkout.
We charge fees for orders shipping to the states of Hawaii and Alaska, or orders outside US. Additional fees apply for expedited or remote-area shipping, where available. More info please read our Shipping Policy.
We currently mainly support orders delivered to US mainland addresses (PO Box address is not supported). Some certain models also support orders delivered to Canada, the United Kingdom, and European countries.
We have warehouses in the United States, the United Kingdom, and the Czech Republic. Your order will be shipped from the nearest location depending on the delivered address provided.
Unfortunately, we do not support it currently.
Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to warehouse. Please contact us for a resend or refund if your package was returned to us.
Some shippers can take up to 24 hours to add your tracking information. If your order is just shipped, please allow some time after your order shipment notifications for tracking updates to appear.
We don't support phone call customer service currently. If you need to be helped with, please send an email to firstname.lastname@example.org.
For Website Orders: please send to email@example.com
For Amazon Orders: please send to firstname.lastname@example.org
Yes, please send your request with order number to email@example.com.