What countries can you ship to?
We currently mainly support orders delivered to US mainland addresses (PO Box address is not supported). Some of the certain models also support orders delivered to Canada, the United Kingdom, and European countries.
What countries do you ship from?
We have warehouses in the United States, the United Kingdom, and the Czech Republic. Your order will be shipped from the nearest location depending on the delivered address provided.
What shipment methods do you offer?
Most standard shipments are sent through USPS or UPS. The specific service and carrier depending on the size and weight of your order. We offer free shipping on all orders to US mainland addresses over $39.
|Shipping Method||Shipping Cost||Conditions||Estimated Shipping Time|
|Standard||$6||Orders under $39||3-5 business days|
|Free Shipping||$0||Orders over $39||3-5 business days|
|Expedited||$15||/||1-3 business days|
Orders to the states Hawaii and Alaska
|7-15 business days|
*The shipping fee of orders delivered to outside US countries may vary
How long does the dispatch take?
The goods are dispatched within 1-2 business days of your order reaching us. Shipping times may vary during public holidays.
Why does the message say 'The order can’t be shipped to the address entered' when checking out.
If you confirm the address is correct, the most probable reason is the product(s) you are ordering is(are) not available in your country. Please refer to the information below, select the corresponding model and try again.
Ship to the United States: https://depstech.com/collections/all
Ship to the United Kingdom: https://depstech.com/collections/for-united-kingdom
Ship to Canada: https://depstech.com/collections/for-canada
Ship to Europe: https://depstech.com/collections/for-europe
Where can I find the tracking number?
Once your package is on the way, you will receive a notification email with the status of your shipment, the tracking number and carrier are also listed.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is in route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at email@example.com.
What do I need to do if my package is lost?
We suggest you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team at firstname.lastname@example.org for assistance.